In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended.

To empty your browser's cache using Windows Internet Explorer version 7

Click on Tools (or the Tools icon) from the Command Bar
Select Delete Browsing History...
Click the Delete files... button near Temporary Internet Files
Click Yes when prompted to delete temporary Internet Explorer files
Click the Close button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Firefox version 2

Click on Tools from your browser's main menu
Select Clear Private Data...
Ensure that Cache is checked
Click the Clear Private Data Now button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Microsoft Internet Explorer version 6

Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Firefox version 1.5

Click on Tools from your browser's main menu.
Select Options
Select the Privacy icon

Select Cache tab.
Click the Clear Cache Now button

Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Safari

Click on Safari from the main menu.
Click Empty Cache...
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Opera

Click on Tools from your browser's main menu.
Select Delete private data...

Click the Delete button

Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Netscape

Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.
 

If you are having problems installing Java through your web browser; for instance you receive a message regarding DEP, or an ActiveX error; we recommend the following solution.

Install Java manually using the off-line installation method.

This method works very well for users of MSIE v7.0 and higher, and users of Windows Vista.

First, un-install any version of Java you're currently using
Click on the following link: http://www.java.com/en/download/manual.jsp
Scroll down to find the operating system that you're using
Click the download link for the version recommended for your operating system. Be sure to select the Offline download. Download the file to your desktop.
Close all open browsers
Double-click the file you've just downloaded to begin installing Java

The following knowledge base article describes how to disable Data Execution Protection (DEP) in MSIE v7.x when using Windows Vista. DEP has been known to cause Internet Explorer to crash and/or generate cryptic error messages when trying to run Java applets, including TalksliveChat.

Important: Before proceeding with the following, we advise first trying an off-line installation of Java. Click Here to learn how to do this simple process. If the off-line installation method does not work, continue reading:

Please note that DEP is disabled by default in the MSIE web browser; and that only certain systems may support this feature.

To disable Data Execution Protection (DEP) in MSIE:

Launch Internet Explorer v7 in Windows Vista as an Administrator. (Right click on IE7 from Start Menu and select Run As Administrator)

Click the Tools menu or Command Bar pulldown
Select the Advanced tab
Scroll down towards the Security section
Uncheck the item called Enabled memory protection to help mitigate online attacks
Click the OK button
Close any open web browsers and restart
This is a known Java bug. For more information, please read the official bug report at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6545701

If you are having problems installing Java through your web browser; for instance you receive a message regarding DEP, or an ActiveX error; we recommend the following solution.

Install Java manually using the off-line installation method.

This method works very well for users of MSIE v7.0 and higher, and users of Windows Vista.

First, un-install any version of Java you're currently using
Click on the following link: http://www.java.com/en/download/manual.jsp
Scroll down to find the operating system that you're using
Click the download link for the version recommended for your operating system. Be sure to select the Offline download. Download the file to your desktop.
Close all open browsers
Double-click the file you've just downloaded to begin installing Java

Starting with version 8.0, TalksliveChat now requires Java 1.3 or better to run properly. Java 5 (1.5) is strongly recommended. Please visit http://www.java.com to download and install the latest version of Java™.

If this does not remedy your issue, please follow the troubleshooter here for further steps that you may take.

Resolving Copy & Paste Issues


TalksLiveChat is fully capable of copy and paste functionality both within the applet itself and with other applications. Java issues and or chat room configuration problems may be causing some users to not be able to copy and paste text within the chat room. Please use the following guide to resolve copy & paste issues:

1. Ensure that the Right-Click Copy Command is enabled in your Account Control Panel

This option can be found under Look & Feel > Layout & Features > Main Chat Display > Display Options > Enable Copy Command in Right-Click Menu in your control panel. Please set this option to Yes and click the Save Changes button at the bottom of the page. If you're currently logged in to the chat room when making this change, please logout then click the refresh / reload button on your web browser for the change to take effect.

Important: Copy and paste between TalksLiveChat and other applications can only be done using the CTRL-C, CTRL-V, and CTRL-X keyboard shortcuts, The right-click copy command is only for use when copying/pasting text within the TalksLiveChat applet itself.

2. Ensure that you're using the latest edition of Java

Using Windows, a small coffee-cup or similar Java logo icon will appear as a Windows Tray icon when you load TalksLiveChat. Right-Click this icon and select About Java. If you're using a version of Java that is older than 1.5.x, please visit http://www.java.com/ to download and install the latest edition of Java. If you're using a 1.5 release or later and cannot copy using CTRL-C and CTRL-V commands, please continue reading...

You may also wish to visit http://www.javatester.org/ to determne which version of Java is currently in use. It is possible that the version in use differs from that shown in the About Java dialog box. If this is the case, continue reading.

3. Ensure that the latest edition of Java installed is the one that you're currently using

Using Windows, open your Control Panel from the Start Menu. Select Switch to Classic View if it is not already selected. Double-click the Java Plug-in icon/link. Select the Advanced tab. Using the pull-down menu provided, ensure that the latest edition of Java is selected. Click the Apply button and close the Java Plug-in Control Panel. Shutdown and web browsers and re-open.

4. Macintosh Specific Issues

Macintosh users may not be able to copy/paste text between applications using the Cmd-C and Cmd-V keyboard shortcuts. Please use the Macintosh drag & drop text feature to drag text in and out of TalksLiveChat.

5. Miscellaneous Testing Notes

Copy/Paste between applications has been tested successfully using Java 1.5.0_07 and later editions under Windows using Firefox 1.5, Firefox 2.0, MSIE 6.0, and MSIE 7.0.

Copy/Paste between applications has been tested successfully using Java 1.3 and 1.5 and higher using Safari and Firefox under Apple OS-X.

Before proceeding with the steps outlined below, please ensure that you are indeed getting the RED X issue. The Red X issue is often confused with the (more likely) missing plugin icon which is easily remedied. Before proceeding, we recommend first following the steps recommended in TroubleShooter missing icon resolution.

RED X IMAGE SYMPTOMS:

An applet does not load, and the "Java Plug-in Control Panel" shows the following error:

java.net.UnknownHostException: www.xxxxx.com
at java.net.PlainSocketImpl.connect(Unknown Source)

Or, you see an image that looks like a small white box with a Red X in it

Or, the browser cannot display the program, and shows the error message
"Loading Java Applet Failed..."

This issue is caused because Java could not obtain proxy information from your web browser.

----

To learn more about this problem and it's resolution, please visit:

http://www.java.com/en/download/help/redximage.xml
 

The main chat display region is where messages appear have been sent to the chat room. All users in the room will see the same messages.

You may copy and paste content from the display by selecting the text with your mouse. Right click anywhere in the display region to view a menu allowing you to copy text, clear the display, set font size & style, and much more. Explanations for items whose functions aren't apparent are provided below:

Ignore IM's: Ignore all incoming instant messages
Font Face & Size: Here you may set the font style and size used in the main display. Other users will not see the setting you have chosen.
Show Markup: Enable or disable special markup, including text colors, HTML markup.
Show Time: When selected, every public message will indicate the time it was received.
Audio: Enable or disable sounds from being played.
Audio Notify: Play a short message when a public message is received.
Popup Notify: Popup a small window indicating when someone has entered a new message.

Your chat room may allow you to change your status to Away and back to Online while you are logged in. When you need to step away from your computer for a short period, or if you are consumed with an instant-message session, you may wish to change your status to Away.

	Turn on/off Bold text in your input field. Usually bold is indicated by [b]
	Show Emoticon Popup Selection Tool
	Increase Font Size
	Decrease Font Size
	Clear Screen
	Enable/Disable Timestamps Next to Messages
	Enable/Disable All Sounds
	Float the chat room in a separate (popup) window
	Request Help
	Logout

Emoticons are image representations of emotion, used to convey thoughts or feelings with an image that replaces a single word (trigger). The emoticon window will display emoticons available in your chat room.

Click on any emoticon to add it's corresponding trigger to the input field. When you send your message to the chat room, the emoticon image will display instead of the trigger.